Return & Refund Policy

Return & Refund Policy

At Little Jugnu, we want you to feel happy with your purchase. If something is wrong with your order, please contact us so we can review the issue and help you with the next steps.

1. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us promptly through our Contact Us page.

Please include:

  • Your order number

  • The name and contact details used at checkout

  • A description of the issue

  • Clear photographs of the product and packaging, where possible

Keep the product, its accessories, and the original packaging while we review your request. An unboxing video may help us investigate, but it is not mandatory.

2. Return Requests

Please contact us before sending any product back. Our team will review your request and provide return instructions, including the appropriate return address.

For change-of-mind requests, please keep the item unused, unwashed, and complete with its original packaging, labels, accessories, and included pieces. Approval will depend on the product’s condition and the circumstances of the request.

These condition requirements do not prevent you from reporting a product that arrived defective, damaged, or incorrect.

3. Items Damaged Through Use

We do not ordinarily accept change-of-mind returns for products that have been used, altered, washed, or damaged after delivery.

Damage caused by misuse, improper storage, or failure to follow the supplied care instructions is not treated as a manufacturing defect. Normal wear and tear and pieces lost after delivery are also not grounds for a defect-related refund.

4. Return Shipping

If a return is required because we supplied a damaged, defective, or incorrect item, Little Jugnu will arrange the return or cover reasonable return shipping costs agreed with you in advance.

For an approved change-of-mind return, any return shipping costs will be explained before you proceed. Please retain the courier receipt and tracking details when shipping an approved return.

5. Inspection and Resolution

Once we receive a returned item, we will inspect it and inform you of the outcome. Depending on the issue and product availability, the resolution may include a replacement, an exchange, or a refund.

If a replacement is unavailable, we will discuss the refund options with you. Any decision to decline a request will be explained.

6. Refunds

Approved refunds will be initiated through the original payment method wherever supported. If this is not possible, our team will contact you to agree on an alternative method.

The refund amount will reflect the amount actually paid for the returned items after applicable discounts. For a return caused by a damaged, defective, or incorrect item, applicable delivery charges will also be refunded.

For change-of-mind returns, the treatment of original delivery charges will be confirmed before the return is approved.

The time taken for a refund to appear in your account depends on your bank or payment provider. If you have not received a confirmed refund, please contact us with your order number.

7. Exchanges

If you would like to exchange an item, contact us before returning it. Exchanges depend on approval of the request and availability of the requested product.

Any price difference or applicable shipping charge will be communicated before the exchange is processed.

8. Missing Items or Incomplete Orders

If an item or an included component is missing from your delivery, contact us with your order number and details of what is missing. Please keep the packaging and all items received while we investigate.

9. Order Cancellations

For orders that have not yet been dispatched, please refer to our Cancellation Policy. Once an order has been dispatched, any return or refund request will be handled under this policy.

10. Contact Us

For assistance with a return, exchange, or refund, please use the Contact Us page on littlejugnu.com. Include your order number so we can locate your purchase.

Nothing in this policy limits your rights under applicable consumer protection laws.