Privacy Policy

Privacy Policy

Last updated: 16 October 2026

At Little Jugnu, we respect your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit littlejugnu.com, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our store, we collect information such as:

  • Contact details: Your name, email address, phone number, billing address, and delivery address.

  • Order information: Products purchased, payment status, transaction references, and return or refund details.

  • Account information: Details you provide when creating or managing a customer account.

  • Support communications: Messages, photographs, and other information you send when requesting assistance.

  • Technical information: Your IP address, browser type, device information, and interactions with our website, collected through cookies and similar technologies.

Please provide only the information needed for your purchase or enquiry.

2. How We Use Your Information

We use personal information to:

  • Process payments, fulfil orders, and arrange delivery.

  • Send order confirmations, shipping updates, and service messages.

  • Respond to questions and handle cancellations, returns, and refunds.

  • Maintain customer accounts and improve the shopping experience.

  • Understand website performance and resolve technical issues.

  • Detect and prevent fraudulent transactions or misuse.

  • Maintain records and meet applicable legal obligations.

Where you subscribe to marketing communications, we may also send product updates, offers, and news. Where consent is required, we will seek it before using your information for that purpose.

3. Payments

Payments are processed through the payment providers available at checkout. These providers handle payment information according to their own privacy and security practices.

We receive information needed to confirm and manage your transaction, such as payment status and transaction references. Please do not send card details, passwords, PINs, or OTPs through contact forms or customer support messages.

4. Our Shopify Store

Little Jugnu uses Shopify to operate its online store. Information relating to your visit and purchase is processed through Shopify to support services such as checkout, order management, and store operation.

Shopify may also process information for its own purposes as described in its Consumer Privacy Policy. You can learn about Shopify’s privacy choices through its Privacy Portal.

5. When We Share Information

We share personal information where needed to operate our store, including with:

  • Shopify and providers supporting our website.

  • Payment providers processing transactions and refunds.

  • Courier and logistics partners delivering orders.

  • Service providers supporting customer communications and store operations.

  • Professional advisers or authorities where necessary to meet legal obligations, resolve disputes, or address fraud.

For example, delivery partners receive the name, address, and contact information needed to deliver your order.

Where optional analytics, advertising, or personalisation services are used, information may also be processed through those services, subject to applicable consent requirements and privacy choices.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, customer sessions, and website security.

Depending on the features enabled, these technologies may also support analytics, personalisation, and advertising. Where required, non-essential technologies are subject to your consent.

You can manage cookies through your browser and any privacy controls displayed on our website. Blocking certain cookies may affect how the store functions.

7. Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link included in those messages. For other promotional channels, follow the opt-out instructions provided or contact us.

Opting out of marketing does not prevent essential messages about an order, delivery, refund, or customer support request.

8. Information Retention

We retain personal information for as long as reasonably needed to fulfil the purposes described in this policy.

Retention periods depend on factors such as outstanding orders, customer support needs, accounting requirements, legal obligations, and dispute resolution. Some transaction records may need to be retained after an account is closed or a deletion request is received.

9. Information Security

We use reasonable safeguards intended to protect personal information against unauthorised access, loss, misuse, or disclosure.

No website, transmission method, or storage system can guarantee absolute security. Please protect your account credentials and avoid sharing them with others.

10. Your Privacy Choices and Requests

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, withdraw consent, or raise a concern about its use.

To make a request, contact us through our website. We may need to verify your identity before acting on it. Requests will be handled subject to applicable legal requirements, including any obligation to retain certain records.

11. Children’s Privacy

Our products are intended for children, but our shopping and checkout services are directed to parents, guardians, and adult purchasers.

Children should not submit personal information or place orders independently. If you believe a child has provided personal information without appropriate authorisation, please contact us so we can review and address the matter.

12. International Processing

Shopify and other service providers may process information in countries outside your country of residence. Where applicable, such transfers are subject to the safeguards and requirements provided by relevant data protection laws.

13. External Links

Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. The latest version will be published on this page with an updated date. Where required, we will provide additional notice of material changes.

15. Contact Us

For privacy questions, requests, or concerns, please contact Little Jugnu through the Contact Us page on littlejugnu.com.

Please describe your request clearly and provide enough information for us to respond. Do not include payment credentials or other unnecessary sensitive information.